24/7 Customer Support in Shared Website Hosting
All our Linux shared website hosting service feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you're inquiring for our web hosting services well before you make an order or you're a current client and you have a question or some difficulty, you will be able to contact us at any time, which includes weekends and holidays. We have a number of channels to get in touch with us - a couple of telephone lines globally for your convenience and live chat support for pre-sales, billing and basic questions; e-mail messages and support tickets for more complex matters or any matters which need additional time to research and resolve. In contrast to many other web hosting suppliers, our trouble tickets feature a warranted max reply time of just one hour, therefore regardless of what the trouble is, it will be resolved in a timely manner and you won't waste days to have something fixed.
24/7 Customer Support in Semi-dedicated Servers
You'll be able to try out our support services even before you purchase a semi-dedicated server account from our company as we have phone and live chat support for billing, pre-sales and basic queries. Our agents will help you choose the perfect package or supply you with details about our servers, so as to verify if the system requirements for your web sites are met. When you're an existing customer, you'll also be able to get in touch with us via email or through our ticketing system, which can be accessed through the Hepsia web hosting Control Panel. We guarantee that any time you employ any of these 2 ways of communication, you'll get a response within a maximum of an hour and that’s 24/7, including weekends and official holidays. If you have used the hosting services of other companies, even large ones, you will be able to compare the reply time because it usually takes a full day for them to address a ticket.
24/7 Customer Support in VPS Servers
In case you acquire a VPS server from us, you can use several different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have several local telephone numbers in the USA, Great Britain and Australia as well as a live chat service. When you're an existing customer and you want help with some technical issue which requires additional time to analyze or resolve, you're able to open a ticket from your billing account or you will be able to send an email message and we will handle the problem and send you a reply within one hour. The reply time is guaranteed 24/7, including holidays and weekends, still for most issues it takes a maximum of 30 minutes to get support. Our support service covers the VPS as well as all pre-installed software it comes with, so in case you'd like to have help with third-party apps, you'll be able to check the additional Managed Services upgrade that we offer.
24/7 Customer Support in Dedicated Servers
All dedicated server packages that we offer feature 24/7 support via different means of communication and with a one-hour max reply time guarantee. When you want to find out more about the packages or you have various general or billing questions, you can phone one of the local numbers that we have around the world or you can use our live chat service and speak to a live representative. For strictly technical problems which need some help from a tech support person or an administrator, you are able to open a support ticket from your billing Control Panel or you could send an email, since these channels are more appropriate to track a specific issue. The response time for them rarely surpasses 30 mins, so you can forget about waiting for a full day to receive assistance. The support service is available for all of the server-related issues, as well as the pre-installed software. In case you want support for third-party applications, you may consider adding the Managed Services upgrade that we offer with all packages.